Privacy Policy

RELEVANT LEGISLATION

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

EU General Data Protection Regulation 2018 (GDPR)

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well.

 

PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT:

This website collects and uses personal information for the following reasons:

 

Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their activity on the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.

GA makes use of cookies. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

 

OUR BLOG

Should you choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below. Only your name will be shown on the public-facing website although if the supplied email address is linked to a Gravatar account, your Gravatar photo will also be displayed.

Your comment and it’s associated personal data will remain on this site until we see fit to either 1.) remove the comment or 2.) remove the blog post. Should you wish to have the comment and it’s associated personal data deleted, please email us using the email address that you commented with.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Contact forms and email links

Should you choose to contact us using the contact form on our Contact us page we retain the information for a 2 years for customer service purposes, but you do not use the information submitted through them for marketing purposes. The data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our own SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices. However, not all mail servers are secured in such a way. Therefore, we would suggest that you always consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email. Visitor comments may be checked through an automated spam detection service.

 

Email newsletter

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

 

HOW WE STORE YOUR PERSONAL INFORMATION

If you submit a comment to a blog post published on this website some personal information and IP address will be stored within this website’s database and when visiting our online shop we store only your user name, and contact information for delivery and accounting purposes. We will not sell, rent, or share your details with any other organisation without your written consent. This information can be changed or deleted at any time upon request.

This website uses etracker technology (www.google.com ) to collect visitor behavior data. This data is collected anonymously to be used for marketing and optimization purposes.  All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data remains strictly anonymous. The data will not be used to identify a visitor personally and are not aggregated with any personal data. The collection and storage of data may be refused at any time with respect to subsequent services.

 

What we collect and store

While you visit our site, we’ll track:

  1. Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  2. Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  3. Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
  4. We’ll also use cookies to keep track of cart contents while you’re browsing our site. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.

We’ll use this information for purposes, such as to:

  1. Send you information about your account and order
  2. Respond to your requests, including refunds and complaints
  3. Process payments and prevent fraud
  4. Set up your account for our store
  5. Comply with any legal obligations we have, such as calculating taxes
  6. Improve our store offerings
  7. Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

 

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Internet Managers can access:

  1. Order information like what was purchased, when it was purchased and where it should be sent.
  2. Customer information like your name, email address, and billing and shipping information.
  3. Our team members have access to this information to help fulfill orders, process refunds and support you.

 

What we share with others

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in the section RELEVANT LEGISLATION. Third parties as follows: Google, Mailchimp, CRM, PayPal, Google Adwords, Google Shopping Reviews, Yotpo Product Reviews, Facebook.

 

PAYMENTS:

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

 

DATA CONTROLLER:

Buy South Africa Limited

Registered in England and Wales

Registration No.  7891926

 

Registered office:

Buy South Africa Limited

Registered in England and Wales

Registration No.  7891926

Registered Address: 61 Surbiton Road, Kingston, KT1 2HG

 

DATA PROTECTION OFFICER

Mrs. Theresa Nothard

Telephone: 01483 722 550

Email: woking@bestbiltong.com